Subscription FAQ
NightCafe gift cards
NightCafe gift cards are the best way to give someone PRO — a set plan, a set amount of time, and Fast Credits they can spend on images and video. Buy them on the gift cards page. Live prices are shown there in USD (tax may be added at checkout). ...
NightCafe PRO plans
NightCafe PRO is the best way to create on NightCafe. A subscription unlocks the full model library, Fast Credits every month, unlimited generations on a growing set of models, and a long list of creator perks — and you can pause, delay or cancel any ...
Why am I being charged credits on an unlimited model?
If you are on a PRO plan and using a model marked Unlimited, you should not be charged credits for a base generation — unless you have used up your monthly fast unlimited quota and are creating in Fast mode. In almost all cases, that is what is ...
Why was I charged more than it showed at checkout?
If the amount charged is higher than the price shown on the pricing page, this is usually because of local taxes. Prices are shown exclusive of tax Plan prices on the pricing page are shown in USD excluding tax. At checkout, Paddle (our payment ...
Why is my PRO status still expiring after I paused?
This is expected behaviour. Pausing your subscription only changes when you are next charged, it does not extend your PRO expiry date. This applies whether you chose a temporary pause or paused indefinitely. How PRO expiry works Your PRO perks expire ...
Error 403 / E403 when trying to pay
If you see an Error 403 or E403 when trying to subscribe or pay, Paddle (our payment provider) is blocking the transaction because your location is in a restricted country or region. Paddle enforces this for international sanctions and compliance — ...
If I upgrade my plan, will I have to pay the full amount?
Yes. If you upgrade your plan, you pay the full price of the new plan immediately. How upgrades work Plan changes are billed immediately — your payment method is charged right away. There is no prorated discount for unused time on your old plan. You ...
How does pausing my subscription work?
NightCafe lets you pause your PRO subscription instead of cancelling. There are two types of pause: Temporary pause — pause for 1 week, 2 weeks, or 4 weeks Pause indefinitely — pause until you choose to resume Temporary pause Moves your next payment ...
I was charged after changing my plan
If you were charged after changing your subscription plan, that is expected behaviour — but we understand it can be confusing if it looks like you were billed for two plans at once. Why it can look like you were charged twice When you change plans, ...
I cancelled my subscription but haven't received a refund yet
Cancelling your subscription does not automatically issue a refund. What happens when you cancel Your subscription is set to cancelled and will not renew. You keep your PRO perks until your expiry date (shown as "PRO perks expire" on the Manage ...
I was charged twice for my subscription payment
Seeing two charges on your statement can be alarming, but it does not always mean you were billed twice for the same thing. Common reasons Subscription renewal + PRO top-up — If you bought a top-up for extra credits, that is a separate one-off charge ...
Fast Credits vs Relax Credits
Fast credits Fast credits are the credits you get when you purchase credits — via a PRO subscription, a PRO top-up, a credit pack or a gift card. Fast credits let you create in fast mode, which skips the queue. Some of the more expensive models also ...
Do I still get free credits if I go PRO?
Yes. Going PRO does not remove the free credit-earning options available to free users. As a PRO member, you still get: Daily streak rewards — create at least one image each day, then claim your streak reward (usually 5–7 credits, sometimes more ...
I haven't received my credits this month
If your PRO subscription credits have not arrived when you expected, the first thing to check is your billing frequency. Monthly billing If you pay monthly, your Fast Credits are added when each subscription payment is processed — usually on your ...
If I change my subscription plan or unpause my subscription, will I be charged immediately?
Yes — if you change your subscription plan or resume a paused subscription, you will be charged immediately and your new credits will be added to your account right away. We recommend only changing your plan or resuming your subscription when you are ...
Can I cancel my subscription?
You can cancel your subscription at any time and you'll still keep your PRO benefits for 1 month after the latest payment. You can also delay your next payment, or pause your subscription. All this can be done from the Manage my subscription page ...
After I subscribe, what happens if I use all the credits?
To get more credits after you've used them all, you can use the "Charge Now" button, which accelerates your next subscription payment to some time in the next few minutes.
If I cancel my subscription, can I renew it later?
No, you will have to sign up for a new subscription. However, instead of cancelling, you can instead pause your subscription indefinitely, and then un-pause it when you're ready to continue.
How can I change my subscription plan?
Unfortunately for now, the only way is to cancel your current subscription and then purchase a new one. This means that you will be charged immediately for the new plan. We're hoping to be able to improve this soon.
Can I still buy credit packs if I've subscribed?
Yes. You will also have the option to "Charge Now" which accelerates your next subscription payment to some time in the next few minutes. This is usually a better option because credit packs are more expensive than NightCafe PRO.
Do credits expire or do they roll-over?
Credits never expire. They will always roll-over into the next month and can be used at any time in the future.
How can I cancel, pause or delay my subscription?
You can cancel, pause, or delay your PRO subscription at any time from Manage subscription (creator.nightcafe.studio/account/subscription). Log in, open your account menu, and choose Manage subscription. Cancel your subscription On the Manage ...
Will I receive credits on the same day each month?
For NightCafe PRO subscriptions, you will be charged (and receive your credits) on the same day each month when possible (some months have fewer days than others). You can see when your next payment is scheduled under Manage subscription. For ...
Is there a recurring charge for subscriptions?
NightCafe PRO is a subscription with a monthly recurring charge (and monthly credits).
After purchasing credits, how soon will they appear in my account?
Usually, your credits will appear in your account within 1 minute of your purchase. On rare occasions, it may take longer. If it ever takes longer than 10 minutes, please reach out to us via the Support form and include your order number.
Can I give / transfer credits to someone else’s account?
It is not possible transfer credits to another account, but you can request a one time transfer through our Support form. Tipping option As a PRO subscriber, you can tip other users with credits in one of two ways: Tip user's creation On the creation ...