Will I receive credits on the same day each month?
For NightCafe PRO subscriptions, you will be charged (and receive your credits) on the same day each month when possible (some months have fewer days than others). You can see when your next payment is scheduled under Manage subscription.
For quarterly subscriptions, credits for all 3 months are delivered in advance upon the first payment, and every next quarter (upon payment for all 3 months), unless you change your payment schedule by using pause, cancel or renew your subscription (Charge now) option.
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After purchasing credits, how soon will they appear in my account?
Usually, your credits will appear in your account within 1 minute of your purchase. On rare occasions, it may take longer. If it ever takes longer than 10 minutes, please reach out to us via the Support form and include your order number.
If I cancel my subscription, can I renew it later?
No, you will have to sign up for a new subscription. However, instead of cancelling, you can instead pause your subscription indefinitely, and then un-pause it when you're ready to continue.
Can I cancel my subscription?
You can cancel your subscription at any time and you'll still keep your PRO benefits for 1 month after the latest payment. You can also delay your next payment, or pause your subscription. All this can be done from the Manage my subscription page ...
Can I still buy credit packs if I've subscribed?
Yes. You will also have the option to "Charge Now" which accelerates your next subscription payment to some time in the next few minutes. This is usually a better option because credit packs are more expensive than NightCafe PRO.
My credits went to the wrong account!
Your credits will go to whatever account you're logged in to when you purchase them. If this is the wrong account for some reason, contact us via the Support form and we'll transfer them for you.