If your PRO subscription credits have not arrived when you expected, the first thing to check is your billing frequency.

Monthly billing

If you pay monthly, your Fast Credits are added when each subscription payment is processed — usually on your renewal date.

Quarterly or annual billing

If you pay quarterly or annually, all Fast Credits for the full billing period are added at once when your payment goes through — not in smaller monthly drops.

For example, a quarterly plan that includes 500 Fast Credits per month will add 1,500 credits (500 × 3) in a single credit-history entry when you pay.

How to check your credit history

1. Click your profile icon in the top-right corner.
2. Open Account settings.
3. Go to View your Credit History (or visit your credit history page).
4. Look for a recent entry such as Purchased X Credits from your subscription payment.

Other things to know

• Free daily credits (from streaks, badges, and other rewards) are separate from your PRO subscription credits.
• If you recently upgraded, paused, or unpaused your subscription, credits may arrive on a slightly different schedule than usual.
• PRO top-ups and one-off credit packs appear as separate entries in your credit history.

If you have checked your billing period and credit history and still believe credits are missing, contact us via the feedback form and include your account email and the date you expected the credits.