General
I got the same score as someone else in the daily challenge but they were ranked higher?
If you and another entrant appear to have the same score in the daily challenge but different ranks, this is usually because of rounding. Displayed scores are rounded On the website, scores are shown rounded to 2 decimal places. Behind the scenes, ...
My template/model/creation is stuck in review
If your template, fine-tuned model, or creation is stuck in review, it is waiting in our moderation queue. Templates After publishing, templates show an In Review badge while being checked. They appear in public feeds only after approval. If ...
I have a freebie but I can't use it.
If you have a freebie but cannot use it, it usually does not match the generation you are trying to create. Common reasons Wrong model — Each freebie only works with specific models or workflows (for example, certain image models, video models, or ...
How is downvoting in the Daily challenge handled?
NightCafe has several safeguards to keep voting in the Daily Challenge fair Spam vote detection and nullification Our systems automatically detect and nullify spam low votes. If a voter shows a suspicious pattern — for example, consistently rating ...
Turn off auto play on the explore feed for videos?
You can turn off video autoplay across NightCafe, including on the Explore feed. How to turn off autoplay Open any video creation (for example, tap a video from Explore). In the video player, click the ⋮ (more) menu. Select Turn off autoplay. This ...
Meet Vincent, NightCafe's AI assistant
Who is Vincent? Vincent is NightCafe’s AI assistant. He helps in a few ways. Image descriptions Vincent can automatically describe your creations. These summaries make your work more searchable (on NightCafe and on external search engines) and more ...
Why was my creation blocked or rejected?
Occasionally a creation is blocked or rejected. There are a few possible reasons. External provider content filters Some models on NightCafe are run by external providers (the companies that make the models). Those providers apply their own content ...
Where is the list of prohibited words?
We do not share the list of prohibited words because it could be abused by users trying to circumvent our moderation system. If your prompt is being blocked, you can: Contact our support team via the feedback form and send us the full prompt you are ...
How can I get a survey?
NightCafe surveys are not available on demand. When you are eligible, you will receive an Inbox notification inviting you to complete one. How surveys work We run surveys periodically and invite eligible users. When you qualify, a survey request ...
Challenge page says "Sorry, time is wrong"
If the daily challenge page says Sorry, time is wrong, your device clock is likely out of sync. Please check that the date and time on your device are correct and within about one minute of the actual time. You can verify the current time at time.is. ...
Creation stuck in 'runnning'
If your creation is stuck in "running" status for a longer time, it is possible that there is a temporary issue with the API that is preventing images from fully generating. If that happens, please let the renders run until they finish and show the ...