Creation stuck in 'runnning'
If your creation is stuck in "running" status for a longer time, it is possible that there is a temporary issue with the API that is preventing images from fully generating.
If that happens, please let the renders run until they finish and show the "error" status. Do not delete any stuck creations before they show the error message, so that credits can be refunded.
You do not need to send links of the stuck creations through to the support, as once the render fails and shows the error, credits are automatically refunded so you can try again.
How to permanently delete a creation?
You can permanently delete a creation from the My Creations page: 1. Click on the three-dot menu of the creation. 2. Choose Delete permanently Delete creation permanently
How to archive a creation
1. To archive a creation, from the main menu bar choose My creations page. 2. Find the creation you want to archive, then hover over the creation and click the tree dots icon, and choose Archive. How to bulk archive/delete creations 1. To archive ...
How to recover (unarchive) archived creation?
You can unarchive creations in one of two ways. 1. On My Creations page, set a filter to Archived. 2. Hover over the creation in the grid view and select Unarchive from the 3 dots list. Or you can select multiple creations and unarchive them in bulk. ...
How to unpublish creations
You can unpublish creation in one of two ways. 1. From the main menu bar choose My creations page, then hover over the creation and click the eye (unpublish) icon. 2. From the creation page, click the Unpublish button on the top of the options menu.
How to publish creations
You can publish your creations in one of two ways: 1. From the main menu bar choose My creations page, then hover over the creation and click the arrow (publish) icon. 2. From the creation page, click the Publish button on the top of the options ...