Why was I charged more in January / February / March 2025?
If you're a PRO user and you've been on a quarterly subscription since 2024, your quarterly subscription price changed in January 2025, and your next payment after January will reflect that price change.
Upcoming price changes were communicated via email and your NightCafe inbox in October 2024.
You may also find that the amount you were charged in your next payment after January 2025 is not exactly what you expected based on the new quarterly pricing. The reason for this is that the price change was pro-rated from January, which means if you paid in December for 3 months, December was charged at the old price, then January and February were charged at the new price, and your next payment included a "true-up" for January and February.
We recognise that our initial communication about the price change didn't explicitly state that this was how it would work. If you would like to request a refund of the pro-rated difference, you are welcome to do so via the support form and we'll be happy to refund you.
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Will I receive credits on the same day each month?
For NightCafe PRO subscriptions, you will be charged (and receive your credits) on the same day each month when possible (some months have fewer days than others). You can see when your next payment is scheduled under Manage subscription. For ...
Is there a one-off payment option, or do I need to subscribe?
If you don't want to subscribe, you can instead buy a credit pack. However, you should know that credit packs don't come with PRO benefits, and you'll still see ads. NightCafe PRO subscriptions can be paused, delayed or cancelled at any time, so in ...
Can I get a refund?
It depends on the product you purchased, how much you used it, and the reasons for wanting a refund. Please see our Refund Policy for full details.
Do you keep my card details?
No. Payments are handled by Paddle who are a PCI compliant Merchant of Record, which means that even Paddle don't see or store your card details. NightCafe does not have any access to your card details apart from the last 4 digits of your card ...
My credits went to the wrong account!
Your credits will go to whatever account you're logged in to when you purchase them. If this is the wrong account for some reason, contact us via the Support form and we'll transfer them for you.